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Returns Policy

ALL SALES ARE FINAL. At this time we do not accept returns or exchanges on any merchandise.

Please see appropriate size charts before making your purchase.

 

Damaged or Defective Items

In the unlikely event that you receive a product that is damaged or defective as a result of the manufacturing process, we apologize for any inconvenience this may have caused. We understand the importance of receiving products in perfect condition, and we are here to assist you.

If you receive a damaged or defective item, please follow these steps:

 

1. Contact Us: Reach out to our Customer Support Team within [2 days] of receiving the product. You can contact us via support@swandresses.com. Please provide your order number and a clear description of the issue along with supporting photographs.

 

1. Assessment and Resolution: Our dedicated team will carefully review the information and images you provide. We may request additional details if needed. Once we have assessed the situation, we will determine the appropriate course of action.

 

1. Return Authorization (if applicable): If it is determined that the item needs to be returned, we will provide you with a shipping label.

 

1. Replacement or Refund: Depending on the circumstances, we will issue a refund to the original payment method used for the purchase. We are committed to resolving the issue to your satisfaction.

 

Non-Returnable Items

Please note that, in line with our commitment to quality and hygiene standards, we do not accept returns for reasons other than factory damage or defects. We cannot accept returns or offer refunds for items that have been used, customized, or altered in any way after leaving our factory.

 

Cancellations and Changes

Once an order is placed, it immediately enters our production and fulfillment process. As a result, we are unable to accommodate order cancellations or changes after 24 hours. We appreciate your understanding in this matter.